Technical Service & Field Support 

Our machines are intrinsically designed to be safe for an operator, easy to maintain, and operate at the highest productivity. Having us to support these rigs across the world ensures our upgrades and additions do not deviate from our core safety and performance liability of our rigs. 

Field Service – Options 

  • Project based  
  • Service Contract  

Field Service & Support Contract  

  • Field and on-site service contracts are an excellent option for mining operations in remote areas, facing logistical challenges, to obtain technical support in a timely manner.
  • The scope of these agreements varies between the recommendation of audits/inspections, equipment level controls, scheduling of service/maintenance periods, planning of parts orders and inventories as well as on-site training for vehicle/equipment operators . 
  • Contract designed to give our customers complete peace of mind, increase through performance, and reduced total cost of ownership. 
  • Our experts in field service quickly and efficiently solve problems that relate to vehicles / equipment, thus ensuring their proper functioning.   

Technical & Customer Support 

Providing Technical support for our customers via email or telephone (available from 7 AM – 1 AM Monday / Thursday and 7 AM – 3:30 PM on Friday) 

  • Afterhours parts and warehouse availability for urgent requirements 
  • International distribution center where we carry over $150M in inventory 
  • Available to provide information on required critical parts lists to support your machine to minimize downtime and improve equipment availability 

Warranty Program 

Our mining vehicles are manufactured to last, for life underground. Our warranty offers give you complete peace of mind by ensuring you, uptime, efficiency and profitability, to the maximum.  

The warranty promise of our products becomes even more concrete when it comes to offering financing options! We can help you with competitive financing, whether for purchase or lease options, working with you, as partners, to find the right workforce.  


Contact us at info@macleanengineering.com  to learn more
about our competitive options
for financing vehicles/equipment  

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