Customer Service & Support
Performance, reliability, and innovation are at the heart of the MacLean brand. Integral to the acknowledged quality of our mining vehicles, we adopt these values in our aftermarket support to give our customers enhanced fleet productivity, reduced downtime, and lower lifecycle costs.
Aftermarket kits
We design to suit your needs. We can modify, enhance, or customize our products. Our kits are designed to provide additional features, performance upgrades, or aesthetic enhancements of your equipment.
- Specific kits designed for specific solutions, ensuring fit, form and function from beginning to end.
- Customer service support is intrinsically integrated into the MacLean engineering design philosophy. Our designs will not deviate or affect any original equipment manufacturer design, allowing for maintenance and support to remain the same.
- OEM quality: high reliability, high productivity, & design assurance.
- Tested and validated at our Research and Training Facility to ensure parts and to mitigate any downtime for our customers.
- Properly documented afterwards for our customers
Support for Advance Vehicle Technology
Our Advanced Vehicle Technology Team provides support and or resources to help with engineering aftermarket solutions, testing, implementation, training, and maintenance related to technologies such as electric vehicles, autonomous driving systems, and advanced safety features.
- AVT designs, our Customer Service Support teams are on the front end able to support the technology upgrades in the field by having formally trained product support technicians
Certified OEM Rebuilds
At MacLean, the process of refurbishing or restoring equipment is designed to meet our specific equipment standards. Our rebuilds ensure your vehicle is brought back to its original condition or performance level, with the use of genuine OEM parts and adherence to OEM guidelines or quality standards. Certification implies that the rebuilt product has undergone thorough inspection, refurbishment, and testing to ensure quality, reliability, and compliance with original specifications.
- Provides customers with a standardized fleet across the board.
- Gives MacLean the opportunity to provide our customer with standardized aftermarket parts, stocking and documentation.
Field Service
MacLean provides engineering support to every one of our machines on site. We work closely with our customers to understand their needs, and work in a timely manner to design elements to support those needs.
- Factory short ship components
- Engineered Teardown Kits
- Service Interval kits
Safety Upgrade Kits & Next Generation Equipment
MacLean equipment is primarily designed for operator safety and productivity. That is what defines them. “MacLean security” is our first concern. Our Customer Support team is part of the transformation and integration of more technology and safety features on MacLean equipment.
- Control Systems integration
- Maintenance & Control of machine monitoring
- Interlocking of machine
- Safety integration
- MacLean is committed to ensuring safety through operator training & a continuous improvement program, including security upgrades.
- Offering innovative solutions to upgrade to new features on your existing fleet. MacLean offers custom upgrade packages, at competitive prices, to take the life of your vehicles/equipment to life.
Global Service & Support
Global team around the world to support our customers
CANADA | USA | MEXICO | PERU | SOUTH AFRICA | AUSTRALIA |