Customer Support Engineer

 

POSITION TITLE:	Customer Support Engineer (CSE)
REPORTS TO:	Lead Engineer – Africa (RSA)
LOCATION: SALARY:	Parys, Free State, South Africa Market Related Salary + Benefits

 

 

 

 

 

 

 

 

PURPOSE OF ROLE

DUTIES AND RESPONSIBILITIES

• Provide local engineering support on specific project assignments arising from customer inquiries, field feedback on technical issues, sales initiatives and engineering projects including new South African R&D.
• Work in accordance with the directions and information provided by the management team.
• Maintain close relationship with the Customer Support Engineering team, leading to eventual shared engineering duties.
• Take due care that all the work complies with all relevant laws and statutory requirements in South Africa.
• Able to review and assess equipment issues in the field and determine resources required to return the equipment to operational status.
• Establish the scope of projects needed to be undertaken to improve field failures, design or manufacturing defects in equipment operating in the field.
• Work with both the customer and internal resources to successfully resolve field issues.
• Engage in field work, as required that may include, but not be limited to, prototype testing, troubleshooting, field engineering assessments and machine commissioning.
• Travel to customer sites, attend meetings, represent the company, ability to go underground. 
• Generate new and update existing engineering documents while maintaining the configuration control of those documents.
• Plan and control the development and testing of engineering systems, components, and structures.
• It is important that the candidate has good communication skills; both written and verbal communication with customers and CSE global support is required.

 

 

QUALIFICATIONS

• BSc / BEng / BTech / NDip degree/diploma in engineering with specialization in Mechanics, Electrical, Mechatronics is a requirement.
• Ideally candidates will possess a minimum of 1 – 5 years of experience in the design or service of underground heavy mobile equipment or off-highway equipment.
• Experience in design using CAD. AutoCAD & SolidWorks preferred.
• Highly proficient level of computer skills including MS Word, Excel, PowerPoint, and MS Teams.
• Experience in underground mining methods is an asset.
• Demonstrate ability to create detailed technical reports and analysis.

 

 

OTHER REQUIREMENTS

• Valid driver’s license and own transport
• Able to work independently with minimal supervision.
• Ability to maintain multiple projects at once.

• Must possess a valid passport.

 

 

WORKING CONDITIONS

• Office setting (Hybrid arrangement is a possibility)
• Travel is required (min. 20%-30%) including international travel.
• Required to wear PPE as per company policy.
• Ability to work within strict deadlines.

 

PLANNED TRAINING

• HR Orientation
• HSE Orientation
• Product Training as Required
• Engineering design process
• In house software/database systems
• On the Job

 

Employment Category

☒Full Time

☐Part Time

☐Temporary

☐Permanent

☐Contract

 

Hours of Work: Monday –  Friday,  7:00am   – 4:00pm

☒Day Shift

☐Afternoon Shift

☐Weekend Shift

☒Hours of work may temporarily change in order to meet deadlines.

 

 

“This job description is not limited to those duties specifically listed and can be changed at any time in order to adapt to business demands or organizational changes.”