MacLean specializes in mobile equipment solutions based on underground mining experience, unit-of-one manufacturing expertise, and worldwide customer service and support. We have been innovating for mining equipment safety and productivity for almost 50 years, supporting customers worldwide with branches across Canada, United States, Mexico, Peru, South Africa, and Australia.
MacLean’s investment in technology expertise and infrastructure is aligned to the company with long-term industry changes in the areas of cleaner, smarter underground mining. This means removing diesel fine particulate from the underground environment, harnessing the potential of digitalizing the underground environment, and introducing increasing levels of autonomous operations to support safer, lower cost, and more efficient operations.
This Field Service Technician Permanent Full-time role offering a competitive wage in a professional Mechanical Workshop at Wangara WA.
About the Role:
The Field Service Supervisor – Surface Mining Equipment oversees a team of service professionals in their daily tasks, manages scheduling and dispatching, and ensures the highest quality of customer service. They are also responsible for implementing field service policies and procedures and providing a safe and efficient working environment.
About the Position:
The Field Service Supervisor – Surface Mining Equipment is responsible for supporting new and current products from the Surface Mining Division, providing management support to internal staff and customers. This position requires the following proficiencies:
- Oversee and coordinate service team activities and field technicians
- Develop and implement service policies and procedures
- Ensure compliance with safety and quality standards
- Manage dispatching and scheduling of service orders
- Train and mentor new staff members
- Monitor team performance and provide coaching as necessary
- Handle customer complaints and ensure issues are resolved in a timely and professional manner
- Communicate with clients regarding services, contracts, and equipment warranties
- Maintain and manage inventory of service parts and tools
- Prepare and present reports on team performance, service orders, and customer satisfaction
- Collaborate with sales and support teams to understand customer requirements and provide sales support
- Continually evaluate and improve field service processes to increase efficiency and customer satisfaction
- Coordinate meetings with external/internal customers
- Be an active member of the MacLean Australia team, working together to grow and improve the company
About You:
The successful candidate(s) must be willing to learn, open-minded and flexible, organized and detail oriented, team oriented, disciplined, and must have a positive attitude, along with the following qualifications:
Education
- Minimum High School Diploma or Certificate of Completion
- Relevant tertiary Trade Certificate or Degree- Mobile Plant Mechanic (HD Diesel Fitter Earthmoving/Heavy Transport).
- An Electrical Trade Certificate or Degree highly valued
Experience
- Five to ten (5-10) years’ experience with heavy mine equipment essential.
- High level of computer literacy and proficiency with MS Office
- Strong leadership and team management abilities
- Excellent organizational and problem-solving skills
- Ability to handle stressful situations and remain calm under pressure
- Ability to train and transfer knowledge to others
- Strong investigation and diagnostic skills
- Excellent written and verbal communication skills
- Ability to travel domestically and internationally
- High level of professionalism, honesty, and integrity
What’s on Offer?
- Permanent position
- Ethical company with strong people first values
- Excellent working conditions + ongoing training and development
- Competitive hourly rate with annual leave, sick leave, and annual bonus
- Accommodation and meal allowances when travelling for work
About Us:
The MacLean Way
Equipping the mining world with innovative mobile equipment solutions is what we do at MacLean, but more importantly is the why. We aspire to be best-in-class leaders in the design, manufacturing, and support of engineered solutions that make mining safer, greener, and more productive.
This brand promise is inextricably linked to our people.
We are a global, family-owned company where we treat each other, our customers, and our host communities as if they were family. This is our competitive differentiator across the board when it comes to employee development, customer relationships, and business results.
Our production facilities and branch footprint on four continents and market reach into six continents is in keeping with the scope of our ambition to develop paradigm-changing, tech-enabled mining vehicles the world over. This transformative vision requires a wide range of talent working together across the company’s manufacturing, engineering, product management, marketing, sales, aftermarket support, finance, and human resource functions.
We are building a diverse, top-performing employee base by hiring entrepreneurial, creative, hardworking, ethical, and safety focused candidates who want to make a lasting difference and build a career doing it.
If this sounds like you, dive in and join the MacLean innovation wave!
To apply for this job email your details to skhan@macleanengineering.com.
