Product Support Technician – HazPak

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POSITION TITLE: Product Support Technician – HazPak

LOCATION: Owen Sound, Ontario

Reports To: Product Engineering Manager – HazPak

MacLean Engineering is looking for a Product Support Technician – HazPak to join our Diversified team. This is a great opportunity to be part of a growing team, focused on designing and manufacturing recycling equipment for customers in North America and Internationally.

The HazPak team is a multi-disciplinary team dedicated to improving safety in recycling. This is a dynamic position with opportunities to expand the role to include involvement in project management, improvements to existing equipment design and the development of new product lines.

About the Position:  Reporting to the Product Engineering Manager, the position is responsible for current products from the Diversified Division: HazPak Line, supporting factory assembly, on-site installation/commissioning and providing technical support to customers from the office and at the customer’s site. 

Specific tasks for the Product Support Technician position include but may not be limited to:

• Travel to customer site/MacLean branches to provide direct technical support globally (primarily urban locations in North America and Europe).
• Travel to customer site to install and commission new equipment upon delivery and provide technical assistance to contractors. Continuous time at customer site can be up to a month in duration during equipment installations.
• Troubleshooting both remotely and at customer sites.
• Total travel requirements estimated at twelve to fourteen (12 – 14) weeks per year.
• Handle customer inspections of new equipment, and follow-up to ensure the work is completed before shipment.
• Field follow-up calls on recent deliveries, provide feedback on performance and develop recommended spares list for new machines.
• Provide technical product training to external and internal resources.
• Assist the engineering department with root cause investigations.
• Provide technical summary reports.
• Review and analyze field commissioning reports to determine trends.
• Prepare feedback for operational improvements and/or deficiencies to Product Marketing Manager and/or Product Engineering Manager.
• Provides technical feedback to Product Marketing and Product Engineering regarding equipment performance and reliability.
• Assist with developing lifetime operation cost models on new equipment.
• Support design and manufacturing teams to develop new prototypes and existing machines.
• Develop and maintain maintenance and operation manuals.

About You: The successful candidate(s) must be willing to learn, open-minded and flexible, organized, team oriented, disciplined, and must have a positive attitude. Ideally you will have had experience working within a similar metal fabrication, heavy equipment assembly environment, and you possess the majority or all of the following qualifications:

Those qualified for this position should be capable of demonstrating the following qualifications:

• Mechanical or Electrical Engineering Technician/Technologist or Millwright or Industrial Electrician
• Minimum one to three (1-3) years’ of experience working with fixed industrial equipment
• Work experience with PLC-based automation systems (Allen-Bradley) preferred
• Hazardous area training/experience preferred
• Strong computer literacy and proficiency with MS Office
• Ability to train and transfer knowledge to others
• Strong investigation and diagnostic skills
• Very good written and verbal communication skills

We offer competitive wages and benefits including:

• 3 weeks’ minimum vacation entitlement annually with future growth based on years of experience
• Paid sick and family emergency time
• Paid Overtime
• Flexible Group benefits Package (Once probationary period is completed)
• Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Plan) (Once probationary period is completed)
• Annual Employee Bonus
• $250 Annual Safety Shoe allowance

About Us:

The MacLean Way

Equipping the mining world with innovative mobile equipment solutions is what we do at MacLean, but more importantly is the why.    We aspire to be best-in-class leaders in the design, manufacturing, and support of engineered solutions that make municipal work greener, and more productive.

This brand promise is inextricably linked to our people.

We are a global, family-owned company where we treat each other, our customers, and our host communities as if they were family.  This is our competitive differentiator across the board when it comes to employee development, customer relationships, and business results.

Our production facilities and branch footprint on four continents and market reach into six continents is in keeping with the scope of our ambition to develop paradigm-changing, tech-enabled mining vehicles the world over.  This transformative vision requires a wide range of talent working together across the company’s manufacturing, engineering, product management, marketing, sales, aftermarket support, finance, and human resource functions.

We are building a diverse, top-performing employee base by hiring entrepreneurial, creative, hardworking, ethical, and safety focused candidates who want to make a lasting difference and build a career doing it.

If this sounds like you, dive in and join the MacLean innovation wave!

Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position. 

A clear and satisfactory result is required for all candidates prior to the confirmation of employment. 

We thank all applicants in advance for their application and interest in MacLean Engineering & Marketing Co Limited. However, only those candidates selected for an interview will be contacted.

MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).

MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.