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Parts support
Mon – Thurs 7:00 AM to 1:00 AM (EST)
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info@macleanengineering.com
Genuine MacLean Parts. Performance, reliability, and innovation are at the heart of the MacLean brand. Integral to the acknowledged quality of our mining vehicles, we adopt these values in our aftermarket support to give our customers enhanced fleet productivity, reduced downtime, and lower lifecycle costs.
International Distribution Center
Our state-of-the-art international distribution center, adjacent to the Trans-Canada Highway and located less than an hour from Toronto’s Lester B. Pearson International Airport, contains an inventory of spare parts worth nearly $100 million. This ensures the availability of goods and faster turnover, in order to minimize downtime and reduce the costs of the entire inventory.
Essential and recommended spare parts
At-risk mining environments put a strain on mobile equipment and it is essential to have the right tools and information to optimize their uptime and efficiency.
Our product marketing team works with you to establish a spare parts list, so you always have the right inventory of essential parts, on hand, at the right time.
Exchange Program
Limit downtime and hardware inventory with our component exchange program. You can find the terms of the MacLean Exchange Program in the document entitled: MacLean Exchange Program
Equipment Repair Program
By rebuilding your equipment to the latest configuration and original equipment manufacturer standards, you reduce downtime and unplanned repairs with our warranty program.
Custom Aftermarket Kits
UPGRADING NEXT-GENERATION EQUIPMENT
Because technology is constantly evolving, it is important that we offer innovative solutions. At MacLean, we offer you a reliable way to access upgrades to these new features for your existing fleet.
We understand that budget constraints can hamper investment projects for new equipment – so you don’t fall too far behind in the face of this, MacLean offers custom upgrade packages, at competitive prices, to take the life of your vehicles/equipment to life.
SECURITY ENHANCEMENTS
MacLean’s vehicles/equipment are primarily designed for operator safety and productivity. That is what defines them. “MacLean security” is our first concern. From the design to the manufacture of vehicles/equipment, nothing is more important to us that operators use our vehicles safely and efficiently. MacLean is committed to ensuring safety through operator training and a continuous improvement program, including security upgrades.
Here are the measures designed to ensure the safety of operators:
Locking the tilt function – to protect the operator, when the mast returns to the moving/driving position
Locking the advance movement of the platform – vehicle safety circuit to protect the arched arm
Canadian Standards Association (CSA) certification for scissor cylinders/stabilizers.
Contact us to learn more: info@macleanengineering.com
MacLean mining vehicles operate in some of the most difficult conditions imaginable, and time is paying a heavy price for these equipment and its components. MacLean’s team of refurbishment experts can conduct a comprehensive vehicle/equipment inspection and target customized refurbishment programs, to get your vehicle/equipment running at 100%.
The simple answer is “YES”. All MacLean-Certified Rebuilds come with multiple benefits:
Cost savings
Technology upgrades
Equipment lifespan extension
Access to original documentation on the cloud-based MacLean-Documoto platform
Warranty support as for new, capital purchases
Stringent tests and inspections at factory or test mine
Warranty support for our aftermarket offerings
All our Canadian and global branches are fully equipped to perform complete rebuilds.
By performing a detailed audit/inspection or using our quick appraisal price calculator, our field/site service technicians are able to provide a comprehensive assessment of your MacLean mining vehicle. We offer audits for repair, refurbishment ,in part or complete, either in one of the refurbishment workshops of our branches or at your mining site.
These audits/inspections ensure the safety and performance of your vehicle in the long term.
Contact us to learn more: info@macleanengineering.com
MACLEAN SUPPORT
The scope of these agreements varies between the recommendation of audits/inspections, equipment level controls, scheduling of service/maintenance periods, planning of parts orders and inventories as well as on-site training for vehicle/equipment operators. Service agreements are designed to give you complete peace of mind, increase through performance, and reduce total cost of ownership.
Our experts in field service / construction site quickly and efficiently solve problems that relate to vehicles / equipment, thus ensuring their proper functioning. Field and on-site service contracts are an excellent option for mining operations in remote areas, facing logistical challenges, to obtain technical support in a timely manner.
Contact us to learn more: info@macleanegineering.com
Our used equipment meets the same quality criteria as our new equipment, according to the standards of the original equipment manufacturer. Thanks to extensive controls, we provide you with the best vehicle available to meet the specific characteristics requested and comply with the performance guidelines.
Our international branches maintain a rapidly rotating inventory of these vehicles/equipment/materials, helping to effectively reduce your operating costs.
Contact us to learn more: info@macleanengineering.com
Our mining vehicles are manufactured to last, for life underground. Our warranty offers give you complete peace of mind by ensuring you, uptime, efficiency and profitability ,to the maximum.
– BOLTERS, DRILLS AND BREAKERS, MINING DIVISION: for a period not exceeding 1 year or 1,000 hours of engine operation(whichever comes first)
– COMMERCIAL VEHICLES, MINING DIVISION: for a period not exceeding 1 year or 2, 000hours(whichever comes first)on all components, for a period not exceeding 2 years or 5,000 hours on powertrain components (whichever comes first) and 7 years or 10,000 hours (whichever comes first) on the main frame
– SPARE PARTS OF THE MINING DIVISION: for a period of 60 days from the date of delivery
– CONTRACT MANUFACTURING / CYLINDERS BUILT ON A CONTRACTUAL BASIS: for a period of 60 days from the date of delivery
The warranty promise of our products becomes even more concrete when it comes to offering financing options! We can help you with competitive financing, whether for purchase or lease options, working with you, as partners ,to find the right workforce.
Contact us to learn more about our competitive and adaptable options for financing vehicles/equipment..
Training for the operator and mechanic
Our expert trainers offer hands-on, distance and real-time training programs, both online and in the classroom. We customize training offerings based on your specific training needs for operators and mechanics. Our goal is to help you develop the in-house skills needed to operate and repair MacLean vehicles/equipment safely and efficiently.
Training using the virtual reality (VR) system
MacLean’s virtual reality training system is compact enough to fit in a standard Pelican travel suitcase, but powerful enough to deliver a fully immersive experience. This training process allows the operator to become familiar with the operation of the vehicle before the practical training, which shortens the learning time on board the vehicle. It also makes it possible to develop knowledge of MacLean equipment, particularly when it comes to simulating safety-related situations and makes it possible to develop training in almost all locations. Our current virtual reality software focuses on the MacLean bolter and we are working to incorporate preoperative tours and full simulations for the MacLean drill and shotcrete truck.
Contact us to learn more: info@macleanengineering.com
We don’t just build for the global market, we support it through our global branches and distribution network. Strategic investments in our branch infrastructure in hard rock mining hubs around the globe (Nevada, Mexico, Peru, South Africa, Australia) have allowed us to stay close to our customers and provide prompt, expert technical response that is second to none and the foundation of the MacLean ‘Service and Support’ promise.
The services of the global branch include:
– Field / site service
– Trainers
– Sales of new and used equipment
– Fully equipped repair and refurbishment shops
– Inventory of essential parts on hand for fast delivery
